Shipping
Orders are processed within 1–3 business days.
Standard shipping takes 3–7 business days across Australia.
We offer free shipping on orders over $100 AUD.
All orders are shipped with tracked delivery. Giselle is not responsible for lost or stolen parcels once marked as delivered.
Order Tracking
Tracking details will be provided once your order has been dispatched.
Delays
During high-demand periods, dispatch and delivery times may be slightly extended. We appreciate your patience.
Returns
Due to the nature of our products, we do not accept returns or exchanges for change of mind.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear supporting images. We will review and assist you promptly.
Care
To maintain the quality of your pieces, we recommend a cold gentle wash and air drying.
Avoid tumble drying to preserve the fabric and fit.
Client Support
For any enquiries, please contact us at:
We aim to respond within 24–48 hours.